At Nebroo, customer care isn’t an afterthought—it’s central to our commitment to supporting better hearing experiences and everyday communication. Whether you're exploring our hearing aids for the first time or you're a long-time user of the Nebroo Pro 2.0 or Infinity, knowing that reliable, compassionate help is just a call or click away offers real peace of mind.
This article walks you through what Nebroo Customer Service offers, how to reach us, and what makes our support stand out.
How to Contact Nebroo Customer Service
We make it simple to get the help you need—without confusing menus or impersonal automation.
Phone Support
Speak directly with a Nebroo team member by calling +1 512-645-1495. Our phone support staff is trained to assist with everything from order issues to technical questions. While exact hours may vary, responses are typically prompt and helpful.
Email Support
Prefer to write to us? Email info@nebroo.com. We aim to respond within 1 business day with personalized, informative guidance.
Online Help Center
Our support extends beyond direct contact. The Nebroo Help Center includes setup guides, usage tips, and maintenance advice—available 24/7 on our website.
Around-the-Clock Resources
Need help outside regular hours? Our self-service resources can address many questions anytime—day or night.
Common Customer Inquiries We Handle
- Order Tracking & Shipping: Get updates on your order status and delivery timelines.
- Product Setup & Usage: From adjusting your Nebroo Pro 2.0 to exploring sound modes, we’re here to help.
- Returns & Refunds: We offer a 120-day return policy for added confidence and flexibility.
- Warranty Claims: All Nebroo hearing aids include a 1-year warranty. Our team can guide you through replacements or repairs.
- Maintenance & Troubleshooting: Whether it’s battery life or cleaning tips, we’ve got helpful solutions.
What Makes Nebroo Support Different?
- Human Support, Not Bots: Every inquiry is answered by a trained support specialist. We believe hearing care deserves a personal touch.
- Fast Response Times: Customers consistently highlight our quick turnaround on emails and return requests, thanks to a streamlined system.
- Compassionate, Hearing-Focused Team: Our team understands the challenges of adapting to hearing aids and offers both empathy and technical know-how.
- Customer-Friendly Policies: Our 120-day return window and clearly stated warranty coverage reflect our commitment to user satisfaction and transparency.
What Customers Say About Our Service
“Nebroo made me feel like I wasn’t alone. The support agent walked me through every step with kindness and patience.”
“Had a small issue with fit. They resolved it in 24 hours and even followed up a week later.”
“I love the fact that I can call and talk to a real person. They genuinely care.”
These are individual experiences. Results and response times may vary. We actively use customer feedback to improve. For example, based on your input, we’ve enhanced response times and expanded weekend support options.
Need Help Now? Start Here
We’re here whenever you need us. If you have a question or need support, don’t hesitate:
- 📞 Call: +1 512-645-1495
- 📧 Email: info@nebroo.com
- 🌐 Visit: nebroo.com
At Nebroo, you're never just a ticket number. Our goal is to make your experience with hearing support as smooth and reassuring as possible.