To claim warranty or process a return for your Nebroo hearing aids (including models like Pro 2.0 or Infinity), follow these steps:
1. Contact Nebroo Support
You can reach Nebroo customer support for assistance with warranty claims or returns at:
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Email: info@nebroo.com
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Phone: +1 512-645-1495
The support team is available to guide you through the warranty process and provide instructions for returns or repairs.
2. Prepare Required Information
When contacting support, be ready to provide:
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Your proof of purchase (receipt or order confirmation)
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Your product model (e.g., Nebroo Pro 2.0, Infinity CN430S)
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A description of the issue you’re experiencing
3. Follow the Support Team's Instructions
Nebroo’s team will likely provide:
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A Return Merchandise Authorization (RMA) number if needed
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Instructions on how to safely package and ship the device
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Details on whether the issue is covered under warranty
Nebroo Hearing Aids – Warranty & Return Policy FAQ
Q1: What is the warranty period for Nebroo hearing aids?
All Nebroo hearing aids come with a standard warranty that covers manufacturing defects and hardware malfunctions. The exact warranty period is specified at the time of purchase. Please refer to your purchase receipt for details.
Q2: What does the warranty cover?
The warranty typically covers:
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Defective materials or workmanship
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Malfunctions not caused by misuse or physical damage
Note: The warranty does not cover:
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Water damage
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Damage from drops or accidents
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Unauthorized modifications
Q3: How do I initiate a warranty claim or return?
Contact Nebroo customer support:
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Email: info@nebroo.com
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Phone: +1 512-645-1495
Provide your product model, proof of purchase, and a description of the issue.
Q4: Do I need an RMA number?
Yes. After you contact support, they will guide you through the return process and issue an RMA (Return Merchandise Authorization) number if needed.
Q5: How should I return the product?
Follow the instructions provided by the support team. Be sure to:
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Use secure packaging
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Include all original accessories
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Label the return with the RMA number
Q6: How long does it take to process a return or repair?
Processing time varies, but typically you can expect:
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Inspection & verification: 3–5 business days
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Replacement or repair shipping: Within 7–10 business days after approval
Q7: Can I return my hearing aids for a refund?
Returns for a refund may be accepted within a limited window after purchase (usually 30 days), provided the product is in like-new condition. Contact support for eligibility.